Contact Us – Cochenille Design Studio
Cochenille Design Studio
PO Box 235604
Encinitas, CA 92023-5604
12 pm to 5pm PST
ATTENTION: We will be closed Monday, February 18th.
February 20th, February 21st, 2019 Cochenille will be vending at Stitches West in Santa Clara. We will not be receiving customer support phone calls during this time, but please feel free contact us by email and we will respond as soon as time allows.
For customer support, include the following information:
• Software Program & Version
• Serial #
• Operating System (Be specific-Ex: Win 8 or Mac 10.9.3)
• Details of inquiry (This will greatly reduce the number of back and forth emails)
If you are unable to reach us during office hours in regards to program questions, not technical support questions, we highly encourage you to use the following resources:
We recommend signing up to the Yahoo Group “DesignerSchool”.
This is a forum created by one of our loyal customers. There are several people on this site who have used the software for years and have helpful tips and information to assist you with most any question.
Contact one of our distributors or educators from the website menu options or click on the links below: