Cochenille Support

We read our email at least twice daily during the week, and often the same on weekends. We are happy to provide tech support during the day by phone, and we often assist people in the evenings and on weekends when family and travel schedule permits. Please email techsupport@cochenille.com if you need assistance during non-business hours and we will try our best to accommodate your schedule.

Email Queries
Questions: info@cochenille.com (Only checked during office hours)
Sales: sales@cochenille.com
Tech Support: techsupport@cochenille.com

If you are emailing for support, please include the following:

  • Software program and version
  • Serial number
  • Operating system (be specific, e.g. Windows XP-10 Professional, Mac OS6-10.14.3)
  • Details of the problem, and include step-by-step
  • This will greatly reduce the number of back and forth emails.

Return Policy

  • If you find that our software is not the right fit for your needs, a return can be sent back in the same/new condition within 30 days of delivery to receive a refund. Cochenille does not refund or cover return shipping costs. Thank you you for understanding. All Webinar purchases and digital download purchases are final.