Cochenille Support

Email Queries
Questions: info@cochenille.com
Sales: sales@cochenille.com
Tech Support: techsupport@cochenille.com

If you are emailing for support, please include the following:

  • Software program and version
  • Serial number
  • Operating system (be specific, e.g. Windows XP-10 Professional, Mac OS6-10.14.4)
  • Details of the problem, and include step-by-step
  • This will greatly reduce the number of back and forth emails.

Return Policy

  • If you find that our software is not the right fit for your needs, a return can be sent back in the same/new condition within 30 days of delivery to receive a refund. Cochenille does not refund or cover return shipping costs. Thank you for understanding. All Webinar purchases and digital download purchases are final.