If you are emailing for support, please include the following:
- Software program and version
- Serial number
- Operating system (be specific, e.g. Windows XP-10 Professional, Mac OS6-10.14.4)
- Details of the problem, and include step-by-step
- This will greatly reduce the number of back and forth emails.
- If you find that our software is not the right fit for your needs, a return can be sent back in the same/new condition within 30 days of delivery to receive a refund. Cochenille does not refund or cover return shipping costs. Thank you for understanding. All Webinar purchases and digital download purchases are final.