Privacy Policy

The Cochenille Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the Cochenille website. On some pages, you can make technical support requests, register your software, contact us or sign up to be subscribed to our newsletter. By signing up to our newsletter you are submitting a request to be sent information about our products, new releases, webinars, workshops and general announcements. You may unsubscribe at any time or can email us to be taken off the newsletter list.

 The types of personal information collected at these pages are:

  • Name 
  • Address 
  • Email address 
  • Phone number 
  • Credit/Debit Card Information (on our webstore only)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. Your credit card information is only used for completing the purchase transaction and is NOT stored on our server.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We will not sell, rent or otherwise disclose that information to third parties.

We use software registration information submitted to us to maintain records of your software purchases so that we can assist you during technical support issues, and to verify your purchases should you need assistance with replacements, upgrades or digital download files.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security 

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical and electronic procedures to safeguard and secure the information we collect online.