FAQs

FAQs (Frequently Asked Questions) for Cochenille Products and Software

Please review the following FAQs for Cochenille Software and Cochenille Products.

Compatibility

If you currently own Garment Designer Version 2.5-2.5.2 for Windows or 2.5-2.5.3 for Mac please contact Info@cochenille.com with the name you registered your software with, Garment Designer Serial Number & HASP Key ID for a courtesy update to the most current version of the software.

GD1 – 98 & XP – Mac 0S 9
GD 2.0 XP and Vista with some problems on Vista (like an error message when you close the program) Mac OS 9
GD 2.1.3 XP Vista Mac 10.4, 10.5 10.6
GD 2.5 Win XP. Vista, 7 & 8/Mac 10.4, 10.5 & 10.6 (not compatible with 10.6)
GD 2.5.1 – Mac 10.6 compatible (not compatible with 10.7)
GD 2.5.3 – Windows 10/Mac 10.7 & 10.8 compatible (not compatible with 10.10)
GD 2.5.4 – Mac 10.7 to 10.13.1 compatible (CURRENT VERSION)

If you currently own Stitch Painter 3 for Mac for and update to the latest Mac OS, please contact Info@cochenille.com with the name you registered your software with, Stitch Painter Serial Number & HASP Key ID for a courtesy update to the most current version of the software.

SP 2.0 98 & XP – Mac OS 9
SP 2.2 windows – fixed XP print problem.
SP 2.3 Mac – Mac OS X to 10.6 compatible (not compatible with 10.7)
SP 3 Mac –Mac 10.6 to 10.13.1 compatible/Windows XP to 10 (CURRENT VERSION) 

My HASP key is not working or lighting up…

HASP driver updates for Mac and Windows

If your computer is having trouble recognizing your HASP key or the light does not come on when plugged in, please update/install the most current driver by following the instructions below.

Please view the following video to see how to update your Hasp key driver. Some of you might have difficulty doing this which may be dependent upon your computer security settings.

If you are trying to access the Garment Designer program and receiving an ‘error 33’ message, this is a driver license manager communication error. 

This means the driver for your HASP key has either not been installed, did not install correctly or needs to be updated.

Please click on the appropriate link below:

Windows Hasp Runtime GUI:
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589947119
Macintosh Hasp Runtime GUI:
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589945156

If you are unable to access this download please check your bowsers’s security settings to allow the download.

You will need to accept permission for the download and then double click on the download (which will go to your download folder) to install the driver.

If you are unable to install this download please check your computer’s security settings to allow the download.

Once installed you will need to restart your computer so it may recognize the changes. After restart plug your key back into your USB port and open the program.

Does the HASP Key have to be plugged in?

Yes, the USB HASP key, also called a dongle, must be plugged into the computer during software use.

Does your software come with a manual?

The software manuals are an invaluable resource we provide to aid our users while learning our software. We highly suggest our users read the manuals in order to use our software to it’s fullest potential.
These manuals can be downloaded to a smartphone or tablet for viewing while working with the program.

Upon installation of the your software a .pdf file of your software manual will be located in the respective software folder. For example if you have Garment Designer, you can find the manual by going to your Garment Designer Folder after installation:

Windows Users can find their Garment Designer Folder in the C: Drive or on their desktop after installation:

There is also an ‘abridged’ version of the manual if you go to the ‘Help’ menu option while in the program.

Can I download your software?

If you do not have a disk drive and would like to purchase our software, please contact us at info@cochenille.com for instructions on how to receive a downloadable version. Our software will still require a USB drive in order to plug in the USB security Hasp key. The key allows permission to operate the program.

Does Garment Designer Export Vector files?

Garment Designer does not export pattern files to vector or CAD formats. It is able to output pattern files into a .PDF format to be printed in whatever size the user chooses under Page Setup.

As a work-around, users can save their pattern scaled to ‘Actual Size’ as a .PDF and open the file in Adobe Illustrator to vectorize by tracing manually or using Image Trace.

What if I don’t have a disc drive to install the program?

You can view files on the disc from another Mac or Windows and save them to a USB storage device. You can install from the storage device both the program and the Sentinel driver for the key which will be found on your installation disc.

If you wish to purchase our software and do not have a disc drive, please contact us at info@cochenille.com for more information.

My update/program won’t install on my Mac…

You will have to bypass a security setting on your Mac to allow the installation to proceed

Go to your System Preferences > Security & Privacy

Click the lock to make changes > select ‘Open Anyway’

Some Mac computers that have Gatekeeper enabled will not show the ‘Open Anyway’ option. To temporarily disable Gatekeeper, right click on the .app file (control key+click if you do not have a mouse), then choose ‘open’

How do I uninstall the program from my computer?

The uninstall application file is located in your Garment Designer folder.

For Mac users this folder will be found in your applications

For Windows Users this folder will be found in your C: Drive

If you plan on reinstalling the program onto a new computer, view the compatibility chart above to make sure your version is compatible with the operating system on your new computer. Please contact us if you have any questions.

Garment Designer Unlock Code

The company who supported the PECT numbers and unlock codes is no longer in business as of 2009. They were still giving support for a few years following until 2012 when the unlock codes were no longer available.

Back in 2009 we had to do an upgrade due to this and due to the changes in updated operating systems. We now use a USB security Hasp key to operate our software. This must be plugged in whenever using the software.

You would need to purchase an upgrade for Garment Designer. With the upgrade purchase  you will now receive a USB security key (which has taken the place of our unlock codes) and a program installation Disc. You will need both a disc drive and USB port.

Program Folder files

“There are files in my SP or GD folder that won’t open.”

The files that are in the program folder are code files that are needed for the program to run, sometimes the computer will give it an icon for something that it isn’t like a movie or an excel file. The only files that you should double click on to open are PDF files or the actual application file.

How to save a Garment Designer Pattern as PDF for plotter printing

You will first need to download the following link (or similar link) to be able to save to a PDF through your print option in Garment Designer:

http://www.bullzip.com/products/pdf/info.php

Before you save to PDF you will need to go to “File” and then “Page Setup” and set your paper size. Once you have done that you will go to “File” then “Print” and choose “Bullzip” as the printer. This will actually create a PDF so be sure to put the file where you can find it on your computer to print.
If you have a plotter printer you would then open the PDF and send it to that printer. You can also save that PDF file to a USB storage device to print at any local print shop that offers a large plotter printer. If you don’t have a memory stick you can always get the print shops email address and email to print.

View the Video

Garment Designer Hood Option

The hood is considered to be in the “Collar” group. Go to the Extras menu and under Collars you will choose” joined at back”.

This will create a new menu option below. Under “Collar Group” you will choose “hood”. You then have 3 different “Hood Styles” to choose from.

View the Video

Grading patterns with Garment Designer

Save your finished pattern in any standard size and once saved,  select the next size up and save…

Can you over lap different sizes of the same pattern the way most paper patterns come?

To do this you would need the assistance of a paint or graphics program and know how to achieve layers. Save your final pattern as a PDF to do so.  Be sure to save “As Actual Size” as a step of finalizing your pattern before saving as PDF.

Error Messages

(for Garment Designer error messages please view Appendix E of your Garment Designer Manual)

 

‘Warning i:’ & Yellow Hazard symbol in lower left information bar

Please watch the following video for more information and consult Appendix E in your Garment Designer manual:

“Please contact Cochenille”
You keep getting an error message that says ‘Please contact Cochenille’.
• This error message can come up for many different reasons. Please explain to us what you were trying to do or what you clicked on right before the message came up. Most of the time you can  recreate this message

Error Code H0007
This is a connection error (Basically the key is not making the connection which is not allowing you to open the program.)
• Make sure the key is plugged all the way into your port and the red light in glowing at the end of the key. Take your key out and plug it back in to be certain.
• Try several USB ports as you may have a port that has stopped working.
• Sometimes it can take time for your computer to acknowledge hardware that you have connected to your USB. Try waiting for 5 minutes before opening your program.
• You may also want to restart your computer again. You should have restarted after installing the update to the driver to allow your computer to fully recognize the changes

Error Code 9
You are receiving error code 09 because your HASP key driver was not installed or you need to install the most current version. Be sure to have the HASP key disconnected from the USB port when you install the updated driver.
You will want to download the most current installer for either Windows or Mac.
Please click on the appropriate link below:

Windows Hasp Runtime GUI:
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589947119
Macintosh Hasp Runtime GUI:
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589945156

If you are unable to access this download please check your bowsers’s security settings to allow the download.

You will need to accept permission for the download and then double click on the download (which will go to your download folder) to install the driver.

If you are unable to install this download please check your computer’s security settings to allow the download.

Once installed you will need to restart your computer so it may recognize the changes. After restart plug your key back into your USB port and open the program.

Error Code 37

Make sure that you are saving your file to a designated folder that you have created for your designs that is not located in your program folder and that you have permissions to save to.

Please also ensure that your pattern name does not exceed 32 characters.

If the error message persists, please contact us at techsupport@cochenille.com

Use of Garment Designer for Creating and Selling Patterns

Cochenille Design Studio welcomes users to use Garment Designer software to develop and sell patterns of their own original design, using our software as a tool.

Exclusions to this include: Using our Collection patterns (such as Couture Totes, Holiday, Origami) and selling those. These collections have sewing instructions included and are considered to be our own pattern collection.